UPDATE May 6 2024:
London Drugs is gradually reopening core services in stores across Western Canada. They're ensuring systems are ready for customer service, but won't disclose specific store openings until each one is fully operational. London Drugs says their systems are complex, connecting with multiple third-party providers.
Some stores have core services open to meet immediate needs while others are being brought online. All systems are tested for safety.
There's currently no evidence of customer database compromise, but they'll notify affected individuals if needed. In all stores, pharmacists are available for emergency prescriptions,
Canada Post locations are open, and the Insurance Services Call Centre is operating. Customers can reach Customer Care at 1-888-991-2299 or visit their local store during regular hours.
Check London Drugs website for individual stores reopening schedule.
UPDATE May 4, 2024:
According to information posted on Facebook, London Drugs continues to work diligently with cybersecurity experts to restore operations following the recent security incident that significantly impacted its services.
London Drugs reports that teams are reviewing billions of lines of data and code, with their top priority being a secure and systematic restoration process.
Up to this point, investigations have revealed no evidence of compromise in customer databases, including pharmacy patients and LDExtras members.
If personal information was compromised, London Drugs assures individuals they will be promptly notified according to privacy laws.
Despite the challenges, certain services remain available to customers. Pharmacists are accessible at store locations for emergency prescriptions and urgent care needs, while Canada Post facilities within stores are operational. Additionally, the Insurance Services Call Centre is assisting customers with their needs.
London Drugs states they are collaborating with third-party information providers, such as provincial health systems, to reconnect with their systems following established protocols.
Customers can reach out for assistance through operational phone lines, with the advice to contact their local store or Pharmacy for inquiries. For urgent matters, visiting a local store during regular business hours is recommended.
Operational updates will be provided on the London Drugs website and social media platforms to keep customers informed of progress.
UPDATE: London Drugs stores in Western Canada remain closed after cyber attack.
London Drugs posted an update on their Facebook page around noon April 30, 2024.
"On April 28, 2024, London Drugs discovered that it was the victim of a cybersecurity incident. Out of an abundance of caution, all London Drugs stores will remain temporarily closed across Western Canada until further notice while continuing to provide customers with urgent pharmacy care.
London Drugs is currently working with leading third-party cybersecurity experts to bring our operations back online in a safe and secure manner. Our investigation is currently assessing the extent to which any data has been compromised in the incident. In the event our investigation determines that personal information was impacted, we will notify affected individuals in accordance with privacy laws.
We appreciate everyone’s patience and support during this difficult time and will continue to provide updates on our operations as appropriate.
As a necessary part of its internal investigation, London Drugs phone lines have been temporary taken down and will be restored as soon as possible.
In the interim, Pharmacy staff are on-site at all London Drugs locations to support customers with urgent pharmacy needs.
We advise customers to visit their local store in-person during regular business hours for immediate support and until the phone lines are back in service."
12 PM Sunday April 28: London Drugs stores in Western Canada locations closed due to "technical issues".
Apparently the popular chain is having computer troubles.
London Drugs via Facebook:
"London Drugs has experienced an operational issue that has led to stores across Western Canada being closed until further notice (Sunday, April 28th).
Pharmacists are standing by to support any customers with urgent pharmacy needs. We advise customers to phone their local store's pharmacy to make arrangements.
An update will be provided as soon as possible. Thank you for your patience."
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